ZIDA

Customer Terms & Conditions

Effective Date: 23 February, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Zida mobile application and related services (the “Platform”), operated by Zida (“Zida,” “we,” “us”). By accessing or using Zida, you agree to be bound by these Terms.

1. PLATFORM ROLE

Zida is a technology platform only.

Zida:

• Does not provide services
• Does not employ service providers
• Does not supervise, direct, or control service providers
• Does not guarantee service outcomes

All services offered through Zida are provided by independent third-party service providers (“Providers”). Any agreement for services is solely between you and the Provider, not Zida.

2. BOOKINGS & SERVICES

2.1 Booking Through Zida

When you book a service through Zida, you authorize Zida to facilitate the booking and payment. Service performance is the sole responsibility of the Provider.

Zida does not guarantee:

• Availability
• Punctuality
• Quality
• Suitability of any Provider

2.2 Scope of Service

Services include only what is explicitly described at the time of booking.

Zida is not responsible for:

• Assumptions about service scope
• Misunderstandings not reflected in booking details
• Additional work requested outside the platform

Any changes to scope must be confirmed through Zida.

3. PAYMENTS & PRICING

3.1 Payment Authorization

By booking a service, you authorize Zida to:

• Charge your selected payment method
• Temporarily hold funds
• Release payment to the Provider after service completion

Zida acts solely as a payment facilitator.

3.2 Pricing

Prices shown at booking:

• Are final at the time of booking
• Include platform fees
• Exclude optional add-ons or changes in scope

Zida is not responsible for disputes arising from inaccurate information provided by you.

4. CANCELLATIONS, REFUNDS & PLATFORM DISCRETION

4.1 Customer Cancellations

Cancellation policies vary by service and timing and are displayed during booking. Late cancellations or no-shows may result in partial or full charges.

4.2 Provider Issues

If issues arise, Zida may, at its sole discretion:

• Issue a refund or partial refund
• Offer a credit
• Reassign a Provider
• Decline a refund if platform rules were followed

Zida is not obligated to provide any specific remedy.

5. CUSTOMER RESPONSIBILITIES

You agree to:

• Provide accurate booking information
• Ensure timely access to the service location
• Prepare the service environment appropriately
• Behave respectfully toward Providers

Zida is not responsible for failed or incomplete services caused by your actions or inactions.

6. SAFETY & RISK ACKNOWLEDGMENT

You acknowledge that:

• Services may involve inherent risks
• Providers operate independently
• Zida does not supervise service performance

You voluntarily assume all risks associated with services booked through Zida.

7. NO WARRANTIES

Zida provides the platform “as is” and “as available.”

Zida expressly disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Accuracy
• Reliability
• Non-infringement

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zida shall not be liable for:

• Personal injury
• Property damage
• Service dissatisfaction
• Lost profits
• Indirect, incidental, or consequential damages
• Acts or omissions of Providers

If Zida is found liable for any reason, liability is limited to the amount paid for the affected booking.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Zida from any claims arising from:

• Your misuse of the platform
• Disputes with Providers
• Inaccurate information you provided

10. DISPUTE RESOLUTION & CLASS ACTION WAIVER

All disputes shall be resolved by binding arbitration governed by the laws of the State of New York, on an individual basis only.

You waive any right to participate in class, collective, or representative actions.

11. TERMINATION OF ACCESS

Zida may suspend or terminate your access to the platform at any time for:

• Violations of these Terms
• Misuse of the platform
• Safety or trust concerns

No refunds are required upon termination unless required by law.

12. CHANGES TO TERMS

Zida may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

13. CONTACT

For questions or support:

Email: support@zida.app