ZIDA

Privacy Policy

Effective Date: 23 February, 2026

This Privacy Policy explains how Zida (“Zida,” “we,” “us”) collects, uses, stores, and shares information when you use the Zida mobile application and related services (the “Platform”). By using Zida, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to operate the platform, process bookings, and provide support.

1.1 Information You Provide

When you use Zida, you may provide:

• Name
• Email address
• Phone number
• Billing address
• Payment information
• Service location details
• Communications with support
• Booking details and preferences

1.2 Payment Information

Payments are processed by third-party payment processors (such as Stripe). Zida does not store full credit card numbers.

We may receive limited payment-related information such as:

• Payment method type
• Transaction identifiers
• Payment status

1.3 Automatically Collected Information

When you use the app, we may automatically collect:

• Device type and operating system
• IP address
• App usage data
• Approximate location
• Log and diagnostic data

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Facilitate service bookings
• Process payments and refunds
• Communicate with you about bookings
• Provide customer support
• Improve platform functionality
• Detect fraud or misuse
• Comply with legal obligations

We do not sell your personal information.

3. SHARING OF INFORMATION

We share information only as necessary to operate the platform.

3.1 With Service Providers

We share relevant booking information with independent service providers, including:

• Name
• Contact information
• Service location
• Booking details

This information is shared solely to fulfill your booking.

3.2 With Service Providers & Vendors

We may share information with trusted third parties that assist with:

• Payment processing
• Cloud hosting
• Customer support tools
• Analytics
• Fraud prevention

These parties are authorized to use your information only as necessary to provide services to Zida.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with law or legal process
• Respond to lawful requests
• Protect rights, safety, or property
• Prevent fraud or abuse

4. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure. Zida cannot guarantee absolute security.

6. YOUR CHOICES & RIGHTS

You may:

• Update your account information
• Request account deletion
• Opt out of non-essential communications

To make a request, contact us at support@zida.app.

7. CHILDREN’S PRIVACY

Zida is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

8. THIRD-PARTY LINKS

The platform may contain links to third-party services. Zida is not responsible for the privacy practices of third parties.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of Zida constitutes acceptance of the updated policy.

10. CONTACT US

If you have questions about this Privacy Policy or your data, contact:

Email: support@zida.app